COURSE OUTLINE

COURSE OUTLINE:

TECHNICAL AREAS IN CREDIT MANAGEMENT.    

  • The credit industry and its challenges
  • Effective credit department structure.
  • The credit constitution
  • Pillars of credit management
  • Parameters to reach a quality customer
  • Sales/Credit/Functions and effects on collection
  • The credit reference Act and effects in the credit industry
  • Effective collection methods & Procedures
  • Performance Measurement and Target Setting
  • Assessment of credit risks
  • Credit decisions and controls
  • The 80:18:2 rule as applicable in credit management
  • Emerging trends in the credit industry.
  • Negotiation skills as tools of collections.
  • Dispute resolutions in credit management.

COMMERCIAL CONCLUSION OF DEBTS.

  • The modern debt collector
  • Dealing with unmanageable debts
  • Debts and third party collections.
  • Open discussions on debt problems

THIS COURSE IS A MUST FOR:

  • Credit Controllers & Debt Managers/ Risk managers.
  • Credit Controllers & Credit Officers, Credit Card Officer.
  • Loan Officers. 
  • Microfinance/Leasing & Asset Finance officers.
  • Hire Purchase /Mortgage Officers
  • Account Receivable Staff/Debt Collectors
  • Sales/Customer Care/Service Staff           
  • Marketing Executive Officers       
  • All Staff in the lending Sector/ Any staff handling Credit.

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